Exchanges & Store Credit

Something not quite right? We've got you. Romin' Round is exchange & store credit only — no refunds — and we've made the whole thing feel less like a chore. 🦉

The short version

• Exchange or store credit only — no cash refunds, ever.
• Item must come back exactly as you got it — unworn, unwashed, tags on, no signs of use.
• We cover the label to ship your return back to us — no cost to you. Your credit equals exactly what you paid. When you use that credit on a new order, standard shipping applies, same as any purchase.
• Store credit lives in your account and applies automatically at checkout.

Why no refunds?

We're a small team curating each piece carefully. Sticking with exchanges and credit keeps our prices honest and our inventory moving — which means more new arrivals for you. We promise it's still a breeze.

Damaged on arrival?

It's rare, but it happens. Snap photos as soon as you open the package and start an exchange right away. We'll get you a replacement or full store credit fast — but still no cash refunds, even here.

Items we can't exchange

• Final sale or clearance items
• Worn, washed, or altered items
• Items missing original tags
• Undergarments and swimwear (hygiene)
• Shoes without the original undamaged box

How long do I have?

You have 30 days from your order date to start an exchange. After that, items aren't eligible.

Need a human?

Email us at support@rominround.com — we usually reply within a business day.