Orders
Exchanges & Store Credit
Something not quite right? We've got you. Romin' Round is exchange & store credit only — no refunds — and we've made the whole thing feel less like a chore. 🦉
Ready to swap or get credit?
Our guided flow walks you through it in about 2 minutes.
Start an exchange →The short version
- Exchange or store credit only — no cash refunds, ever.
- Item must come back exactly as you got it — unworn, unwashed, tags on, no signs of use.
- You ship it back, we ship the new one out. Your credit equals what you paid — no hidden shipping fees deducted.
- Store credit lives in your account and applies automatically at checkout.
Why no refunds?
We're a small team curating each piece carefully. Sticking with exchanges and credit keeps our prices honest and our inventory moving — which means more new arrivals for you. We promise it's still a breeze.
Damaged on arrival?
It's rare, but it happens. Snap photos as soon as you open the package and start an exchange right away. We'll get you a replacement or full store credit fast — but still no cash refunds, even here.
Items we can't exchange
- Final sale or clearance items
- Worn, washed, or altered items
- Items missing original tags
- Undergarments and swimwear (hygiene)
- Shoes without the original undamaged box
How long do I have?
You have 30 days from delivery to start an exchange. After that, items aren't eligible.
Need a human?
Email us at support@rominround.com — we usually reply within a business day.