Exchanges & Store Credit
Need to swap something?
We've made exchanges as easy as snapping a few photos. No phone calls, no paperwork, no "please hold." 🦉
Usually takes about 2 minutes.
The process
Four steps. That's it.
Pick your item
No account yet? No problem — sign in with the email you used at checkout and your past order (and any feathers earned) will already be linked to it.
Snap a few photos
Show us the item front, back, and tags. Our AI does a quick condition check.
Choose your swap
Get store credit or pick out a replacement. Price differences sorted automatically.
Ship it back
We email you a return label once approved. Drop it off — you're done.
The fine print, made friendly
Quick things to know
Like-new only
Item must come back exactly as received — unworn, unwashed, tags on, no signs of use. If we can't resell it, we can't credit you.
Credit or swap
No cash refunds. Get store credit (your full purchase amount) or exchange for something else.
Who pays for shipping?
You cover return shipping. We cover the outbound on your replacement. Your credit isn't reduced — it equals what you paid.
Got something damaged on arrival?
We're so sorry! Snap photos right away and start your exchange. We'll get a replacement or store credit moving fast — even shipping damage is handled with an exchange or credit, not a refund.
Most exchanges approve in seconds
Our AI checks the photos you upload for condition issues. If everything looks great, your return label gets emailed instantly. If anything looks off, a human takes a look — usually within a few hours.