Exchanges & Store Credit
Need to swap something?
We've made exchanges as easy as snapping a few photos. Our team reviews every request by hand, usually within one business day. 🦉
Exchanges must be started within 30 days of your order date.
Usually takes about 2 minutes to submit.
The process
Four steps. That's it.
1
Pick your item
No account yet? No problem — sign in with the email you used at checkout and your past order (and any feathers earned) will already be linked to it.
The fine print, made friendly
Quick things to know
Exchanges must be started within 30 days of your order date. After that, items aren't eligible.
AI condition check
Reviewed by humans, with a little AI help
Our team reviews every request by hand, usually within one business day. The AI does a quick photo pass so our reviewers can move faster, but a real person makes every call — no automatic approvals, no surprises.